Kunal Bahl, co-founder of Snapdeal, has pointed out that more and more hotel guests are choosing to order food from online delivery services instead of using the hotel’s own eating services. His observation has led to a lot of talk on social media and among regular travelers, which has brought attention to how customer behavior is changing in the hotel industry.
A look at social media gets people’s attention
Bahl shared a post that brought attention to the fact that hotel guests are using food delivery services more and more while they are there. Many commenters agreed that getting food from outside has become popular among hotel guests, especially in cities and business travel hubs.
The conversation grew stronger as more people shared similar experiences, indicating that the trend is no longer a one-time thing for many travelers but is becoming more and more common.
Guests Say They Are Worried About Quality and Price
Many people who responded to the talk said that they were unhappy with the quality of the food at the hotel as a main reason for the change. Many travelers say that the food and service at hotel restaurants don’t always live up to their promises when it comes to taste and regularity.
Another issue that came up a lot was pricing. Guests said that the food in hotels is often much more expensive than similar meals they could get through food delivery services, which made them look for better deals outside of hotels.
Choice is based on convenience and variety
Convenience became a big reason why guests chose one place over another. Food delivery services are good for travelers who might be late or who want quick meals because they offer a variety of foods, open buying times, and door-to-door service.
Guests also liked that they could customize their orders and make them fit the tastes of different people in a family or group, which is something that some people don’t think is available on hotel meals.
Why a Tourist’s Emotional Breakdown in an Indian Hotel is Going Viral ?
Hotels respond by changing their rules
Because of the rise of delivery services, some hotels have made it harder for people to bring their own food. A number of properties require guests to pick up packages from the hallway, and some have allegedly made it illegal for delivery people to get to guest floors.
These rules have caused a lot of discussion. Some guests say that the limits make things less convenient, while others think that hotels are just trying to protect their food and drink sales.
Expectations are changing in the hospitality industry
People who work in the industry say that the trend shows how consumers’ standards are changing because of how easy digital is and how competitive prices are. As food delivery services keep growing, they make standard hotel eating services more competitive.
Experts say that hotels might need to rethink the food they serve, how they set their prices, and the quality of their service in order to keep guests coming back. Discussions started by Bahl’s comments show how customer habits affected by technology are changing long-standing practices in the hotel business.
